• +31 76 200 3740
  • +1 512 521 0333
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

RMA Procedure

  • Report complaint/defect to you reseller/distributor, include pictures, a description of the defect and the serial number located on the rack.
  • Reseller/distributor will communicate with Rackmount.IT to find a suitable solution.
  • Solution will be communicated with the customer by the reseller/distributor.

Solutions may include but are not limited to:


  • Replacement of the unit
  • Refund
  • Shipping out replacement parts (in case of broken cables/keystones)


Units return to Rackmount.IT without attached RMA number and prior authorization by Rackmount.IT will not be accepted.

Approved RMA requests can be shipped to:

Rackmount.IT B.V.
Wilhelminasingel 3
4818 AA, Breda
The Netherlands

Or to our USA establishment:

Rackmount.IT LLC
3580 Rocking J Road - Suite 700
78665 Round Rock, Texas
The United States of America

RMA shipments must be in the original packaging, exceptions to the should always be approved by Rackmount.IT.

RMA Form

Contact

Name of customer
Your address to send the new rack/materials to if needed.
Your distributor, if you got it from a distributor. Optional.
Your reseller, if you got it from a reseller. Optional.

Product

Amount of products
Serial numbers of the products. Can be found on the rack. Please comma separate multiple numbers. If you don't have one, please write "None".

Complaint

Please select all your complaints or add "other".
Please describe your complaint/defect with detail.
Upload pictures of defect, required for: Box/Rack damaged & Quality complaints. Files allowed: jpg, png, pdf, zip.

Logo


The Rackmount.IT family strives to make high quality rack mount kits for all major desktop firewall manufacturers. Our rack mount kits offer a higher value, at a lower price! Front connections, secured power supply, custom cut-outs for airflow and a perfect fit for your specific firewall.

EMEA

room
Wilhelminasingel 3
4818AA Breda
The Netherlands
phone
+31 76 200 3740
access_time
5 days a week from 8:45 to 17:15
email
sales@rackmount.it

USA

room
3580 Rocking J Road, Suite 700
78665 Round Rock
The United States
phone
+1 512 521 0333
access_time
5 days a week from 9 am to 5 pm
email
sales-us@rackmount.it
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