RMA Procedure

The Procedure

• Report complaint/defect to you reseller/distributor, include pictures, a description of the defect and the serial number located on the rack.
• Reseller/distributor will communicate with Rackmount.IT to find a suitable solution.
• Solution will be communicated with the customer by the reseller/distributor.

Solutions may include but are not limited to:

• Replacement of the unit
• Refund
• Shipping out replacement parts (in case of broken cables/couplers)

Units return to Rackmount.IT without attached RMA number and prior authorization by Rackmount.IT will not be accepted.

Approved RMA requests can be shipped to:

Rackmount.IT B.V.
Wilhelminasingel 3
4818 AA, Breda
The Netherlands

Or to our USA establishment:

Rackmount.IT LLC
3580 Rocking J Road - Suite 700
78665 Round Rock, Texas
The United States of America

RMA shipments must be in the original packaging, exceptions to the should always be approved by Rackmount.IT.