RMA Procedure

The Procedure

Report complaint/defect to you reseller/distributor, include pictures, a description of the defect and the serial number located on the rack.
Reseller/distributor will communicate with Rackmount.IT to find a suitable solution.
Solution will be communicated with the customer by the reseller/distributor.

Solutions may include but are not limited to:

Replacement of the unit
Refund
Shipping out replacement parts (in case of broken cables/couplers)

Units return to Rackmount.IT without attached RMA number and prior authorization by Rackmount.IT will not be accepted.

Approved RMA requests can be shipped to:

Rackmount.IT B.V.
Wilhelminasingel 3
4818 AA, Breda
The Netherlands

Or to our USA establishment:

Rackmount.IT LLC
3580 Rocking J Road - Suite 700
78665 Round Rock, Texas
The United States of America

RMA shipments must be in the original packaging, exceptions to the should always be approved by Rackmount.IT.

Date

Name Name of customer

Company

Address Your address to send the new rack/materials to if needed.

ZIP/Postal Code

Country

E-mail

Phone Number

Distributor Your distributor, if you got it from a distributor. Optional.

Reseller Your reseller, if you got it from a reseller. Optional.

Product SKU

Amount Amount of products

Serial Number(s) Serial numbers of the products. Can be found on the rack. Please comma separate multiple numbers. If you don't have one, please write "None".

Complaint type

Box damaged

Rack damaged

Missing parts - cables, keystones, assembly material

Parts defect - cables, keystones

Quality

Other

Please select all your complaints or add "other".

Complaint description Please describe your complaint/defect with detail.

Pictures Upload pictures of defect, required for: Box/Rack damaged & Quality complaints. Files allowed: jpg, png, pdf, zip.

The Rackmount.IT family strives to make high quality rack mount kits for all major desktop firewall manufacturers. Our rack mount kits offer a higher value, at a lower price! Front connections, secured power supply, custom cut-outs for airflow and a perfect fit for your specific firewall.