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  • Report complaint/defect to your reseller/distributor, include pictures and description of the defect.
  • Reseller/distributor will communicate with Rackmount.IT to find a suitable solution.
  • Solution will be communicated with customer by reseller/distributor.
  • Include the Serial Number located on the rack.

 Solutions can include but are not limited to: replacement of unit, refund or shipping out replacement parts

 Units returned to Rackmount.IT without attached RMA number and prior authorization by Rackmount.IT will not be accepted.

 Approved RMA requests can be shipped to:

Rackmount.IT b.v.
Wilhelminasingel 3
4818 AA Breda
The Netherlands

Or to our USA establishment:

Rackmount.IT LLC
3580 Rocking J Road - Suite 700
78665 Round Rock
The United States of America

RMA shipments must be in the original packaging, exceptions to this should always be approved by Rackmount.IT.

RMA Form


Name of customer
Your address to send the new rack/materials to if needed.
Your distributor, if you got it from a distributor. Optional.
Your reseller, if you got it from a reseller. Optional.


Amount of products
Serial numbers of the products. Can be found on the rack. Please comma separate multiple numbers. If you don't have one, please write "None".


Please select all your complaints or add "other".
Please describe your complaint/defect with detail.
Upload pictures of defect, required for: Box/Rack damaged & Quality complaints. Files allowed: jpg, png, pdf, zip.